Shipping & Delivery Policy – Tony H Mayar
At Tony H Mayar, every product is more than just fashion – it is a reflection of luxury, comfort, and individuality. We know that when you purchase a piece from us, you’re not just buying clothing, you’re investing in confidence and style. That’s why our Shipping & Delivery Policy is designed to give you a seamless, transparent, and reliable experience from the moment you place an order until it arrives at your doorstep.
We want you to feel as confident about our delivery process as you do when wearing our products. Please read this policy carefully to understand how our shipping system works, what timelines to expect, and how we handle domestic as well as international deliveries.
1. Our Shipping Philosophy
We believe luxury shopping should feel effortless. When you shop with Tony H Mayar, you can expect:
- Transparency – No hidden costs, no last-minute surprises.
- Reliability – Timely deliveries with trusted logistics partners.
- Care – Products packaged securely to maintain their quality.
- Global Reach – Whether you’re in India or abroad, our products reach you.
2. Shipping Coverage
We currently ship to:
- All major cities and towns across India (Delhi, Mumbai, Bangalore, Kolkata, Chennai, Hyderabad, and more).
- Selected international destinations including the United States, United Kingdom, Europe, and the Middle East.
If your location is not listed at checkout, you can contact our support team at contact@tonyhmayar.com to confirm availability.
3. Processing Time
- Once your order is placed, it enters our processing phase.
- Standard processing time: 1–2 business days.
- During peak seasons, sales, or special launches, processing may take up to 3–4 business days.
- Customized or limited-edition products may take additional time, which will always be mentioned on the product page.
4. Shipping Timelines
Domestic Shipping (India)
- Standard Delivery: 4–7 business days.
- Express Delivery (available in select cities): 1–3 business days.
International Shipping
- Standard Delivery: 8–15 business days (depending on location).
- Express Delivery: 5–7 business days.
Note: Delivery times may vary due to customs clearance, weather conditions, or courier delays.
5. Shipping Charges
- Within India: Free standard shipping for orders above ₹3,000. For orders below this amount, a nominal shipping fee will be charged.
- International Orders: Shipping charges are calculated at checkout based on weight and destination. Customs duties, import taxes, and other charges (if applicable) are the responsibility of the customer.
6. Packaging & Handling
Every order from Tony H Mayar is packed with precision:
- Eco-friendly yet premium packaging that protects your garments.
- All products are checked twice before dispatch to ensure quality.
- Fragile or luxury items are bubble-wrapped and secured with care.
- A branded Tony H Mayar thank-you card is included with every order.
7. Tracking Your Order
- poOnce your order is shipped, you will receive a tracking link via email and SMS.
- You can track your package in real-time until it arrives at your doorstep.
- If tracking updates are delayed, rest assured our logistics team is working on it and you can contact us anytime for help.
8. Delivery Conditions
To ensure a smooth delivery:
- Please provide complete and accurate shipping details.
- If delivery is attempted and no one is available, the courier will usually re-attempt the next day.
- In case of repeated failed attempts, the package may return to us and re-delivery charges may apply.
9. Delayed or Failed Deliveries
While we work with the best logistics providers, delays may sometimes occur due to factors beyond our control. These include:
- Strikes, natural disasters, or unforeseen events.
- Customs clearance delays in international shipments.
- Incorrect or incomplete address provided by the customer.
If your delivery is delayed, our team will inform you promptly and assist you in resolving the issue.
10. Order Cancellations
- Orders can be cancelled within 24 hours of placement.
- Once dispatched, cancellations are not possible.
- For prepaid orders, refunds for cancelled orders will be processed within 7–10 business days.
11. International Shipping – Customs & Duties
For customers outside India:
- Customs duties, VAT, or import taxes may be levied by your country’s authorities.
- These charges are not included in the product price or shipping fee.
- The customer is responsible for paying these additional costs.
- In case a shipment is rejected by the customer due to customs charges, the return shipping cost will be deducted from the refund.
12. Frequently Asked Questions (FAQ)
Q1: How do I know when my order has been shipped?
You’ll receive an email and SMS notification with a tracking number once your order has left our warehouse.
Q2: Do you offer same-day delivery?
Currently, same-day delivery is available in select metro cities. Please contact our support team to check availability.
Q3: Can I change my delivery address after placing an order?
Yes, but only if the order has not yet been dispatched. Please email us immediately with your updated details.
Q4: What happens if I miss the delivery?
The courier will attempt re-delivery. If delivery fails multiple times, the order may return to us, and additional re-shipping charges may apply.
Q5: Do you ship internationally?
Yes, we ship to multiple countries worldwide. International shipping costs and delivery times will be shown at checkout.
Q6: What if my order arrives damaged?
If your package arrives damaged, contact us within 48 hours with pictures, and we’ll arrange a replacement or refund.
13. Customer Responsibilities
- Ensure correct address and contact details at checkout.
- Be available or authorize someone to accept the delivery.
- Pay applicable customs duties for international orders.
- Keep track of delivery timelines and follow up with provided tracking details.
14. Our Commitment
At Tony H Mayar, shipping is not just about delivering products, it’s about delivering an experience. From careful packaging to timely updates, our goal is to make sure your luxury fashion arrives with the same elegance as it was designed.
15. Contact Us
If you have any questions or concerns about our shipping policy, please feel free to connect with us:
- Email: contact@tonyhmayar.com
- Phone: +91 9876544321
- Address: Delhi, India
Our customer support team is available to assist you from Monday to Saturday, 10 AM – 6 PM IST.
Final Note
By purchasing from Tony H Mayar, you agree to abide by our Shipping & Delivery Policy. We are constantly working to enhance your shopping experience, ensuring that your journey from checkout to unboxing is nothing short of premium.
Thank you for trusting Tony H Mayar, where luxury fashion meets seamless delivery.
